PROPRIETARY INFORMATIONCONFIDENTIAL MATERIALAssays/Reagents Not for Customer Distribution144 AEROSET ® System Troubleshooting Guide94816-107—November 2004Immunoglobulin AObserved ProblemsAssay button text is blackProbable Cause(s) Corrective Action(s)Diluent not loaded and/or configuredin assay parameters.Configure correctly and/or load diluent.LH Result Error Code observed when result is less than the highest calibratorProbable Cause(s) Corrective Action(s)Linear Range-H field not edited tohigh calibrator concentration.Edit the Linear Range-H field to the highcalibrator concentration (as stated in thecalibrator value sheet).Poor precision or erroneous resultsProbable Cause(s) Corrective Action(s)R2 reagent arm is out of alignment. Adjust the R2 reagent arm. Refer to ReagentArm Adjustment in the Hardware section ofthis guide.R2 reagent is not dispensed correctly. • Check R2 dispense components (sample orreagent probe, syringes, wash, mixer,tubing).• Check the reagent cartridge for bubbles orfoam. If present, remove with an applicatorstick; use a new applicator stick for eachcartridge.• Check reagent adapters to verify they areseated properly.Reagent container bar code label not readProbable Cause(s) Corrective Action(s)Bar code label not positionedcorrectly.Check positioning of the R1 and R2 reagentbottles; verify the bar code label is facing thecenter of the carousel.
