Axis M1137 User Manual

Also see for M11 Network Camera Series: User manual User manual User manual User manual Installation guide

AXIS M11 SeriesTroubleshootingNoteWhen you upgrade the device with the latest firmware in the active track, the product receives the latest functionalityavailable. Always read the upgrade instructions and release notes available with each new release before you upgrade thefirmware. To find the latest firmware and the release notes, go to axis.com/support/firmware.1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware.2. Log in to the device as an administrator.3. Go to Maintenance > Firmware upgrade and click Upgrade.When the upgrade has finished, the product restarts automatically.You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more ataxis.com/products/axis-device-manager.Technical issues, clues, and solutionsIf you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.Problems upgrading the firmwareFirmware upgrade failure If the firmware upgrade fails, the device reloads the previous firmware. The most common reasonis that the wrong firmware file has been uploaded. Check that the name of the firmware filecorresponds to your device and try again.Problems after firmwareupgradeIf you experience problems after a firmware upgrade, roll back to the previously installed versionfrom the Maintenance page.Problems setting the IP addressThe device is located on adifferent subnetIf the IP address intended for the device and the IP address of the computer used to access thedevice are located on different subnets, you cannot set the IP address. Contact your networkadministrator to obtain an IP address.The IP address is being usedby another deviceDisconnect the Axis device from the network. Run the ping command (in a Command/DOS window,type ping and the IP address of the device):• If you receive: Reply from address>: bytes=32; time=10...this means that the IP address may already be in use by another device on the network.Obtain a new IP address from the network administrator and reinstall the device.• If you receive: Request timed out, this means that the IP address is availablefor use with the Axis device. Check all cabling and reinstall the device.Possible IP address conflictwith another device on thesame subnetThe static IP address in the Axis device is used before the DHCP server sets a dynamic address.This means that if the same default static IP address is also used by another device, there maybe problems accessing the device.The device can’t be accessed from a browserCan’t log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attemptingto log in. You may need to manually type http or https in the browser’s address field.If the password for the user root is lost, the device must be reset to the factory default settings.See Reset to factory default settings on page 47.48

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