11 Product Support and Maintenance11.1 Update the Firmware1. Download the updated firmware from Banner Engineering's website.2. Launch the SX5soft software.3. Select New Configuration.4. Enter Discovery mode and select an online scanner.5. Click Scanner on the menu and choose the firmware update option.6. Enter the device password (default password is admin).7. In the Firmware update (Package) section, click on ZIP Archive to search for and select the downloaded firmware.8. Click Load (Configuration Upload).During the firmware update, the device is offline.9. After the firmware loads, enter Offline-Test mode to create a configuration and test the new firmware.10. If the firmware is compatible with the device (the configuration is correct with no failures), click Accept (Validation). Ifthe firmware is not compatible, click Reject.11.2 Handing the ScannerObserve the permissible environmental conditions for storage and operation. The Scanner’s front screen must be clean, freeof damage. and properly installed.• Avoid touching the front screen.• Clean dirty screens immediately.The SX5's IP protection is guaranteed only when M12 cables or dust covers are installed on the connectors. Only operate,transport, and store the scanner with its installed cables or dust covers.11.3 Cleaning the ScreensClean the SX5’s front and scatter screens regularly, at a frequency depending on the surrounding environmental conditions,and using the recommended materials. Use only the cleaning kit specified, consisting of approved cleanser and cleaningcloths.Do not use scouring pads or cloths that can cause scratching (e.g., paper towels). Never use solvents that can damage theplastic materials. The cleaning procedure depends on the type and degree of contamination.Contamination Cleaning MethodParticles, loose, scouring Vacuum without touching or blow away softly, oil-free; or wipe free in one swipe with cleaning clothParticles, loose, non-scouring Vacuum without touching or blow away softly; or wipe free in one swipe with cleaning clothParticles, sticking Wet with cloth soaked in cleanser; or wipe free in one swipe with cleaning clothParticles, statically charged Vacuum without touching; or wipe free in one swipe with cleaning cloth soaked with cleanserParticles/drops, smearing Wet with cloth soaked in cleanser and wipe free in one swipe with cleaning clothWater drops Wipe free in one swipe with cleaning clothOil drops Wet with cloth soaked in cleanser and wipe free in one swipe with cleaning clothFingerprints Wet with cloth soaked in cleanser and wipe free in one swipe with cleaning cloth11.4 Replace Your ScannerIf it is necessary to replace your SX5, replace the SX5 with the same model and install it in the same position and alignmentas the original SX5.1. Remove all power from the SX5 and the guarded machine.SX5 Safety Laser Scanner90 www.bannerengineering.com - Tel: +1.763.544.3164