Cadillac 2011 Escalade ESC Owner's Manual

Black plate (9,1)Cadillac Escalade EXT Owner Manual - 2011Customer Information 13-9Cadillac and General Motors ofCanada Limited reserve the rightto limit services or payment to anowner or driver if they decide theclaims are made too often, or thesame type of claim is made manytimes.Cadillac Owner Privileges™. Emergency Fuel Delivery:Delivery of enough fuel for thevehicle to get to the nearestservice station.. Lock‐Out Service: Service tounlock the vehicle if you arelocked out. A remote unlock maybe available if you have OnStar.For security reasons, the drivermust present identificationbefore this service is given.. Emergency Tow From a PublicRoad or Highway: Tow to thenearest Cadillac dealer forwarranty service, or if the vehiclewas in a crash and cannot bedriven. Assistance is also givenwhen the vehicle is stuck in thesand, mud, or snow.. Flat Tire Change: Service tochange a flat tire with sparetire. The spare tire, if equipped,must be in good condition andproperly inflated. It is yourresponsibility for the repair orreplacement of the tire if it is notcovered by the warranty.. Battery Jump Start: Service tojump start a dead battery.. Trip Routing Service: Detailedmaps of North America areprovided when requested eitherwith the most direct route or themost scenic route. Additionaltravel information is alsoavailable. Allow three weeksfor delivery.. Trip Interruption Benefitsand Service: If your trip isinterrupted due to a warrantyfailure, incidental expensesmay be reimbursed duringthe 5 years/160 000 km(100,000 miles) Powertrainwarranty period. Itemsconsidered are hotel, meals,and rental car.Cadillac Technician RoadsideService (U.S. only)Cadillac's exceptional RoadsideService is more than an auto clubor towing service. It provides everyCadillac owner in the United Stateswith the advantage of contactinga Cadillac advisor and, whereavailable, a Cadillac trained dealertechnician who can provide on-siteservice.A dealer technician will travel toyour location within a 30 mileradius of a participating Cadillacdealership. If beyond this radius, wewill arrange to have your car towedto the nearest Cadillac dealership.Each technician travels with aspecially equipped service vehiclecomplete with the necessaryCadillac parts and tools required tohandle most roadside repairs.