Identifying and Isolating Problems9-2Troubleshooting9Identifying and Isolating ProblemsYou may experience problems while operating the machine. Take a minute to see ifthere is a simple solution to your problems before contacting your local authorizedCanon dealer.Sending ProblemsDocument cannot be sent.Cause 1 The specified destination is incorrect.Remedy Check the destination setting of the recipient.Cause 2 The destination stored in the Address Book is incorrect.Remedy Check the destination in the Address Book. (See “Editing/Deleting theRegistered Information in the Address Book,” on p. 4-27.)Cause 3 Some trouble has occurred in the recipient’s machine.Remedy Make sure the recipient’s machine can receive documents. If it cannot, check tosee whether the machine is switched OFF, is out of recording paper, or hasinsufficient available memory.Cause 4 The telephone line type setting is incorrect.Remedy Check the type of telephone line that has been set. (See “Selecting the Type ofTelephone Line,” on p. 1-9.)Document cannot be sent to an e-mail address, I-fax address, or fileserver.Cause 1 If you are sending an e-mail or I-fax, the SMTP server and DNS server settingsare incorrect.Remedy Check that SMTP Server in E-mail/I-Fax and DNS Server in IPv4 Settings orIPv6 Settings are set correctly. (See Chapter 3, “Setting up the Machine for YourNetwork Environment,” in the System Settings Guide.)
