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Self-diagnostic Display 9-11Troubleshooting9Remedy 2 Disable data transmissions using SSL encryption by setting Send)> in the E-mail/I-Fax setting to ‘Off’. (See Chapter 3, “Setting up theMachine for Your Network Environment,” in the System Settings Guide.)Cause 3 The machine detected a problem with the SSL server certificate and thecommunication failed.Remedy Check the SSL server certificate. For information on the certificate verification,see Chapter 4, “Customizing Settings,” in the Remote UI Guide.The number of search results has exceeded limits. If the desired destination is not displayed,change the search conditions and try again.Cause The number of addresses that meet the search criteria exceeds the specifiedmaximum number of addresses to search.Remedy 1 Narrow down the search criteria, and then search again.Remedy 2 Increase the maximum number of addresses to search. (See Chapter 3,“Setting up the Machine for Your Network Environment,” in the System SettingsGuide.)There are too many subdirectories.Cause You have exceeded the maximum number of subdirectory levels allowed.Remedy The directory level that you are trying to access cannot be specified. Specify adifferent destination.The send function currently cannot be used. Confirm with administrator.Cause All the sending functionalities are disabled.Remedy Check the following settings:• on the Send Function Authentication Settingspage (See Chapter 4, “Customizing Settings,” in the Remote UI Guide.)• Use Scan to Memory Media in Memory Media Settings (See Chapter 4,“Setting the Send Function,” in the System Settings Guide.)Transmission has been suspended. Contact system manager.Cause 1 Although [Specify LDAP authentication user address as the sender name] isselected, the machine cannot obtain an e-mail address attribute from anauthentication server.Remedy 1 Deselect [Specify LDAP authentication user address as the sender name]. (SeeChapter 4, “Customizing Settings,” in the Remote UI Guide.) |
