TroubleshootingPrinting ProblemsProblem Cause SolutionThe ALARM light The MultiPASS may have a Clear any paper jams. Seecomes on and the paper jam. page 10-3.MultiPASS C5000beeps while printing If the MultiPASS has nopaper jam, unplug it, wait5 seconds, then plug it in again.If the problem is fixed, theALARM light will be off, theBJ cartridge will move to itshome position, and the LCDdisplay will show the date andReceive Mode (Standby Mode).If the ALARM light stays on,call the Customer Care Center.See page 1-4.Data from computer is The power cord may not Check that the power cordnot printed be plugged in securely. is plugged securely into theunit and into the wall outlet.If the MultiPASS is pluggedinto a power strip, make surethe power strip is plugged inand turned on.The interface cable may not Check the interface cablebe securely connected to the connection.MultiPASS and the computer.The interface cable may Make sure the cable is anot be the correct type. bi-directional parallel interfacecable less than 6.6 feet inlength.The MultiPASS or computer Unplug the MultiPASS andmay have been turned on turn off the computer. Plugwhen you connected the the unit back in and turninterface cable. the computer back on again.The orange tape may not be Be sure to remove the taperemoved from the BJ cartridge. from the BJ cartridge whenyou install it. See page 9-14.The BJ cartridge may not Make sure the BJ cartridge ishave been installed properly. installed correctly. See page9-11.Chapter 10 Troubleshooting 10-11
