Chapter 10 Troubleshooting 10-21Problem Cause SolutionCannot receive a The MultiPASS may not be To receive faxes automatically,fax automatically set to receive automatically. the Receive mode must beFax Only, Fax/Tel, or Ans.Machine mode.The MultiPASS may have a Print out any documentdocument stored in memory. stored in memory. (Seepage 5-5.)The MultiPass Desktop Check the In Box in theManager may have Desktop Manager.received the fax.An error may have occured Check the LCD for an errorduring reception. message. See page 10-6.The sheet feeder may be Make sure paper is loadedempty. in the sheet feeder.The telephone line may not Make sure all phone linebe connected properly. connections are secure.The MultiPASS is printing The incoming fax is storeda document. in memory and will printwhen the print job iscomplete.The MultiPASS does The MultiPASS may not For the MultiPASS C5000not switch automatically be in Fax/Tel mode. to switch automaticallybetween telephone and between telephone andfax transmissions fax reception, the Receivemode must be set to Fax/Telmode.There may be a document Make sure you have printedin memory. out any documents in memory.An error may have occured Check the LCD for an errorduring reception. message. See page 10-6.The sheet feeder may be Make sure paper is loaded inempty. the sheet feeder.The sending fax may not Some fax units cannot sendsend the CNG signal that the CNG signal that tells yourtells the MultiPASS that the MultiPASS the incoming signalincoming signal is a fax. is from a fax. In such cases,you will have to receive thedocument manually.Troubleshooting
