Reinstall the MP Drivers.Printer ConnectionUnable to proceed beyond thePrinter Connection screenInstallation does not startautomatically when the Setup CD-ROM is inserted into the drive.1. Click [Cancel] on the [Printer Connection] screen.2. Click [Start Over] on the [Installation Failure] screen.3. Click [Back] on the screen that appears next.4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.5. Turn the machine and the computer off.6. Check the cable connection.7. Restart the computer.8. Make sure that no other applications (including anti-virus software) arerunning in the background.9. Carefully follow the procedures described in the Easy SetupInstructions and reinstall the MP Drivers.Click [Start], select [My Computer] and then double-click the CD-ROMicon.For non-Windows XP users, open the [My Computer] window and thendouble-click the CD-ROM icon.Double-click the CD-ROM icon on your desktop to start installation.If the CD-ROM icon is not displayed on the desktop, there is a problemwith the CD-ROM.Contact the Canon Customer Care Center.You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the CanonCustomer Care Center.Select [My Computer] from the [Start] menu and check if the CD-ROM iconis displayed.Reconfirm that the CD-ROM icon is displayed when you insert the CD-ROM.Uninstall the old version of the software following the instructions in themanual of that version, and reinstall the new version.The computer has an old version ofII' the software installed (CanonMultiPASS is registered as aprogram in the [Start] menu).136 Troubleshooting Chapter 9