Cause ActionScanner is not selected in theapplication software.In the application software, select this machine in [Select Source] or[Import] under the [File] menu.Example: Prestol PageManagerf:..JewFolderImPort fromB.estore",~ackup.. ,E~orttoSend Fi[etof'!intiFaxPrtnt/Fax Setup,;.Print to PrintFunDisplay may differ depending on your operating system.If you are using an older application software, the menu item may benamed [Select TWAIN-compliant device] instead of [Select Source].New folderimport from Presto! Wrapper...Restore",The Feature of the applicationI software does not support TWAIN.An error message appears and theScanGear MP window fails toappear.Page Setup .. ,Start ScanGear MP from within a TWAIN compatible software.• Reattaching the USB cable. Be sure to use a certified USB 2.0 Hi-Speedcable. You are recommended to use the cable no longer than 3 meters(9.8 feet).• If a USB hub is used for the connection, do not use it. Attach the cableto a USB port on the computer itself (not the hub).• Attach the USB cable to a different USB port on the computer itself (nota hub).• Set the Setup CD-ROM and install the software.• Select this machine in [Select Source] or [Import] in your applicationsoftware.• Make sure that your application software supports TWAIN. You cannotstart ScanGear MP from within an application software that does notsupport TWAIN.142 Troubleshooting Chapter 9