Cause ActionI The document is not loaded with the When loading the document on the Platen Glass, the side to be scannedi side to be scanned face down. should be face down. When loading in the ADF, the side to be scannedshould be face up.You are scanning thick (max. 10 mm Press on the Document Cover with your hand when scanning.I 0.39") or curled documents.• Repeated Errors Occur When You Send a FaxCause ActionThe telephone line condition orconnection condition is no good.Reduce the transmission start speed (See "TX START SPEED" onpage 95). If there is a poor line or connection, reducing the transmissionstart speed may correct the error.Telephone Problems• Cannot DialCause ActionThe telephone line is not correctlyconnected.The telephone line type is not setcorrectly.Check that the telephone line is correctly connected (Refer to the EasySetup Instructions).Make sure the machine is set for the correct telephone line type (See"Setting the Telephone Line Type" on page 62).• Telephone Disconnects During a CallCause ActionThe power cord, the telephone line,or the telephone (or another externaldevice such as an answeringmachine or a computer modem) isnot connected securely.Check that the power cord, the telephone line, and the telephone (oranother external device such as an answering machine or a computermodem) are connected securely.Problems Scanning• Scanner Won't WorkThe machine is not recognized bythe computer.IRestart the computer.This may enable the computer to recognize the machine.• ScanGear MP Won't StartCause ActionI Scanner driver (ScanGear MP) notinstalled.Chapter 9Set the Setup CD-ROM and install the software.Troubleshooting 141