Danaher Motion B8962 Operator's Manual
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Contents
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139IDC Product SupportIDC Product SupportFactory Authorized DistributorsIDC has factory authorized automation technology distributors located throughoutNorth America,Western Europe,and the Pacific Rim.Each has been selected fortheir technical expertise,their local market knowledge,and exemplary businesspractices.They are ready to assist you in applying IDC’s systems,as well as othercomplementary equipment.Contact us at (815) 226.2222 for the name of thedistributor in your area.Regional OfficesIDC Distributors are supported by local,direct Danaher Motion Field SalesEngineers (FSE’s).IDC Regional Managers are available to assist with unusuallydemanding applications,present on site customer seminars,determine customproduct needs,or respond to high volume requirements.Toll Free Technical SupportIDC employs a large staff of mechanical and electrical engineers,whose full timeresponsibility is to help you select the proper system,install it correctly, and get itup and operating to your satisfaction.The toll free number is (800) 227-1066.Emailshould be directed to:support@idcmotion.com.CAD LibraryAll IDC actuator, motor and gear motor CAD drawings,in a .DXFformat,are available to save you valuable design time and prevent transcriptionerrors.These are located on website and on the IDC CD-Rom.Warranty & RepairsDanaher Corporation warrants this product to be free of defects in material andworkmanship for a period of two (2) years from the date of shipment to the enduser. Products that have been improperly used or damaged,in the opinion ofDanaher Motion,are not subject to the terms of this warranty.Danaher Motion maintains a repair facility at its factory in Rohnert Park,Californiafor products manufactured by Danaher Motion.Prior approval by Danaher Motionis required before returning any product for any reason.All returned packages mustbe accompanied by an RMA# (Return Material Authorization Number).To obtain return authorization,contact your local IDC distributor or IDC.Pleasenote the following procedure:1. Obtain the model and serial number of the defective unit.2. Prepare a purchase order for possible repair cost,in the event that the unit isnot warranted.3. Contact your IDC distributor or Danaher Motion (707)586-1473 for an RMA#.4. Provide the information describing the nature of the failure.The better theinformation,the faster we’ll have your problem resolved.5. Ship unit prepaid to:Danaher Motion600 Martin Ave.,Suite 103Rohnert Park,CA 94928 |
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