Multiple sheets of paper donot feed.Different types of paper may be stacked in the tray. Load paper of only one type, size,and weight.Paper does not feed intothe machine.Remove any obstructions from inside the machine.Paper has not been loaded correctly. Remove paper from the tray and reload itcorrectly.There is too much paper in the tray. Remove excess paper from the tray.The paper is too thick. Use only paper that meets the specifications required bythe machine (See Print media specifications ).If an original does not feed into the machine, the document feeder rubber padmay require to be replaced. Contact a service representative.The paper keeps jamming. There is too much paper in the tray. Remove excess paper from the tray. If youare printing on special materials, use the manual tray.An incorrect type of paper is being used. Use only paper that meets thespecifications required by the machine (See Print media specifications ).There may be debris inside the machine. Open the front door and remove anydebris.If an original does not feed into the machine, the document feeder rubber padmay need to be replaced. Contact a service representative.Transparencies sticktogether in the paper exit.Use only transparencies specifically designed for laser printers. Remove eachtransparency as it exits from the machine.Envelopes skew or fail tofeed correctly.Ensure that the paper guides are against both sides of the envelopes.Printing problemsCondition Possible cause Suggested solutionsThe machine does notprint.The machine is notreceiving power.Check the power cord connections.The machine is notselected as the defaultmachine.Select your machine as your default machine in yourWindows.Check the machine for the following:The front door is not closed. Close the front door.Paper is jammed. Clear the paper jam (See Clearing paper jams).No paper is loaded. Load paper (See Loading paper in the tray).The toner cartridge is not installed. Install the toner cartridge.If a system error occurs, contact your service representative.The connection cablebetween the computerand the machine is notconnected properly.Disconnect the machine cable and reconnect it.The connection cablebetween the computerand the machine isdefective.If possible, attach the cable to another computer that isworking properly and print a job. You can also try using adifferent cable.The port setting isincorrect.Check the Windows printer setting to make sure that theprint job is sent to the correct port. If the computer hasmore than one port, make sure that the machine is attachedto the correct one.The machine may beconfigured incorrectly.Check the Printing Preferences to ensure that all of theprint settings are correct (See Opening printing preferences).The printer driver may beincorrectly installed.Repair the machine software (See Installing USB connectedmachine’s driver).The machine ismalfunctioning.Check the display message on the control panel to see if themachine is indicating a system error. Contact a servicerepresentative.The machine does notprint.The document size is sobig that the hard diskGet more hard disk space and print the document again.