114 TroubleshootingA program stops responding or crashes repeatedlyEN D T H E P R O G R A M —1 Press simultaneously.2 Click the Applications tab and select the program that is no longer responding.3 Click End Task.NOTE: The chkdsk program may run when you restart the computer. Follow theinstructions on the screen.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and thenreinstall the program. Software usually includes installation instructions in itsdocumentation or on a floppy disk or CD.A program is designed for an earlier Microsoft® Windows®operating systemRU N T H E PR O G R A M C O M P A T I B I L I T Y WI Z A R D — Program compatibility is amode in Windows that lets you run programs written for earlier versions ofWindows. For more information, search for the keyword program compatibilitywizard in Windows Help and Support.A solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing akey on your keyboard or moving your mouse, press and hold the power buttonfor at least 8 to 10 seconds until the computer turns off, then restart yourcomputer.Dell MediaDirect problemsCH E C K T H E DE L L ME D I A DI R E C T H E L P F I L E F O R I N F O R M A T I O N — Use the Helpmenu to access Dell MediaDirect Help.TO P L A Y M O V I E S W I T H DE L L ME D I A DI R E C T , Y O U M U S T H A V E A DVD D R I V E A N DT H E DE L L DVD P L A Y E R — If you purchased a DVD drive with your computer,this software should already be installed.VI D E O QU A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option.This feature takes advantage of the special processing in some graphics cardsto reduce processor requirements when playing DVDs and certain types ofvideo files.
