120 TroubleshootingScanner ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.NOTE: If you need technical assistance for your scanner, contact the scanner’smanufacturer.CH E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation forsetup and troubleshooting information.UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked.RE S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I NCH E C K T H E C A B L E C O N N E C T I O N S —• See the scanner documentation for cable connection information.• Ensure that the scanner cables are securely connected to the scanner andthe computer.VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y MI C R O S O F T WI N D O W S —Click Start →Control Panel→Hardware and Sound→Scanners andCameras. If your scanner is listed, Windows recognizes the scanner.RE I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation forinstructions.Sound and Speaker ProblemsFill out the "Diagnostics Checklist" on page 159 as you complete these checks.CAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.No sound from integrated speakersAD J U S T T H E WI N D O W S V O L U M E C O N T R O L — Double-click the speaker icon inthe lower-right corner of your screen. Ensure that the volume is turned upand that the sound is not muted. Adjust the volume, bass, or treble controlsto eliminate distortion.AD J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press todisable (mute) or re-enable the integrated speakers.RE I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers andUtilities" on page 125.
