Troubleshooting 123TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working bytesting it with another device, such as a lamp.CH E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If theAC adapter has a light, ensure that the light is on.CO N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass powerprotection devices, power strips, and extension cables to verify that thecomputer turns on.AD J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword sleep in WindowsHelp and Support.SW I T C H T H E V I D E O I M A G E — If your computer is attached to an externalmonitor, press to switch the video image to the display.If the display is difficult to readAD J U S T T H E B R I G H T N E S S — Press and the up- or down-arrow key.MO V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — Ifyour external speaker system includes a subwoofer, ensure that the subwooferis at least 60 cm (2 ft) away from the computer or external monitor.EL I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights,halogen lamps, or other appliances.RO T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlightglare, which can cause poor picture quality.AD J U S T T H E WI N D O W S D I S P L A Y S E T T I N G S —1 Click Start →Control Panel→Appearance and Personalization→Personalization→Display Settings.2 Click the area you want to change or click the Display icon.Try different settings for Resolution and Colors.RU N T H E VI D E O D I A G N O S T I C S T E S T S — If no error message appears and youstill have a display problem, but the display is not completely blank, run theVideo device group in the "Dell Diagnostics" on page 95, then contact Dell(see "Contacting Dell" on page 160).SE E "ER R O R M E S S A G E S " — If an error message appears, see "Error Messages"on page 106.
