Dell 2145cn User Manual

Also see for 2145cn: Service manual

Contents

Dell 2145cn User Manual Manual pdf 73 page image

Troubleshooting | 73SOLVING OTHER PROBLEMSThe following chart lists some conditions that may occur and therecommended solutions. Follow the suggested solutions until the problem iscorrected. If the problem persists, call for service.Paper feedingSend Error(Wrong Config)There is a problem onthe network interfacecard.Configure your networkinterface card correctly.Toner EmptyTThe color tonercartridge has run out.The printer stopsprinting.Press OK to togglethe message to Stop,Continue or BlackOnly.W Stop XIf the blacktoner cartridgeis empty,Black Onlymessage doesnot appear.You can select theoption among Stop,Continue or Black Onlywith the left/right arrow.If you select Stop bypressing OK on thecontrol panel, the printerstops printing. If youselect Continue, theprinter keeps printing,but the quality cannot beguaranteed.If you select Black Only,the printer prints the datain black. In this case, themono printing feature ispreset in the printerproperties.When you copy, theBlack Start button willbe activated only withthis condition.If you do not select any,the printer will work asStop is selected.Replace the color tonercartridge with a new one(see "Replacing thetoner cartridge" onpage 59).Toner ExhaustedTThe lifespan of thecolor toner cartridgewhich the arrowindicates is reached.This message appearswhen the toner iscompletely empty, andyour printer stopsprinting. Replace thecorresponding tonercartridge with a Dell-genuine cartridge (see"Replacing the tonercartridge" on page 59).Toner LowTThe correspondingcolor toner cartridge isalmost empty.If you do notwant thismessage toappear, see"Using tonerlow alert" onpage 56.Take out the tonercartridge and thoroughlyshake it. By doing this,you can temporarilyreestablish printingoperations.Tray 2Paper jam 0Paper has jammed Inthe paper feed area.Clear the jam (see "Inthe paper feed area" onpage 65).Updating DataPlease Wait...This messageappears when there isa change in thesystem setting orwhen you back up adata.Do not turn the power offwhen this message isshowing. Changes maynot be saved and datascan be lost.MESSAGE MEANING SUGGESTEDSOLUTIONSCONDITION SUGGESTED SOLUTIONSPaper is jammedduring printing.Clear the paper jam (see "Tips for avoiding paperjams" on page 63).Paper stickstogether.• Ensure there is not too much paper in the tray.The tray can hold up to 250 sheets of paper,depending on the thickness of your paper.• Ensure that you are using the correct type ofpaper (see "Setting the paper size and type" onpage 30).• Remove paper from the tray and flex or fan thepaper.• Humid conditions may cause some paper tostick together.Multiple sheets ofpaper do not feed.• Different types of paper may be stacked in thetray. Load paper of only one type, size, andweight.• If multiple sheets have caused a paper jam,clear the paper jam (see "Tips for avoidingpaper jams" on page 63).Paper does not feedinto the printer.• Remove any obstructions from inside theprinter.• Paper has not been loaded correctly. Removepaper from the tray and reload it correctly.• There is too much paper in the tray. Removeexcess paper from the tray.• The paper is too thick. Use only paper thatmeets the specifications required by the printer(see "Selecting print media" on page 24).• If an original does not feed into the printer, theDADF rubber pad may require to be replaced(see "Replacing the DADF rubber pad" onpage 62).The paper keepsjamming.• There is too much paper in the tray. Removeexcess paper from the tray. If you are printingon special materials, use the multi-purpose tray .• An incorrect type of paper is being used. Useonly paper that meets the specificationsrequired by the printer (see "Selecting printmedia" on page 24).• There may be debris inside the printer. Openthe front cover and remove the debris.• If an original does not feed into the printer, theDADF rubber pad may require to be replaced(see "Replacing the DADF rubber pad" onpage 62).Envelopes skew orfail to feed correctly.Ensure the paper guides are against both sides ofthe envelopes.