Dell 2145cn User Manual

Also see for 2145cn: Service manual

Contents

Dell 2145cn User Manual Manual pdf 79 page image

Troubleshooting | 79Common PostScript problemsThe following situations are PS language specific and may occur whenseveral printer languages are being used.Common Windows problemsThe printer dials anumber, but aconnection with theother fax printer fails.The other fax printer may be turned off, out ofpaper, or cannot answer incoming calls. Speakwith the other printer operator and ask her/himto sort out the problem.Faxes do not store inmemory.There may not be enough memory space tostore the fax. If the display shows the MemoryFull message, delete from memory any faxesyou no longer need and then try again to storethe fax.Blank areas appearat the bottom of eachpage or on otherpages, with a smallstrip of text at thetop.You may have chosen the wrong papersettings in the user option setting. For detailsabout paper settings. See "Selecting printmedia" on page 24.To receive a printed or screen-displayed message when PostScripterrors occur, open the Print Options window and click the desiredselection next to the PostScript errors sectionPROBLEM POSSIBLECAUSE SOLUTIONPostScript filecannot beprinted.The PostScriptdriver may not beinstalled correctly.• Install the PostScriptdriver, referring toSoftware section.• Print a configuration pageand verify that the PSversion is available forprinting.• If the problem persists,contact a servicerepresentative.“Limit CheckError” messageappears.The print job wastoo complex. You might need to reduce thecomplexity of the page orinstall more memory.A PostScripterror page prints.The print job maynot be PostScript. Ensure that the print job is aPostScript job. Check to seewhether the softwareapplication expected a setupor PostScript header file to besent to the printer.The optional trayis not selected inthe driver.The printer driverhas not beenconfigured torecognize theoptional tray.Open the PostScript driverproperties, select the DeviceSettings tab, and set the Trayoption of the InstallableOptions section to Installed.CONDITION SUGGESTED SOLUTIONSWhen printing adocument inMacintosh withAcrobatReader 6.0 orhigher, colorsprint incorrectly.The resolutionsetting in theprinter driver maynot be matchedwith the one inAcrobat Reader.Ensure that the resolutionsetting in your printer drivermatches the one in AcrobatReader.CONDITION SUGGESTED SOLUTIONS“File in Use”message appearsduring installation.Exit all software applications. Remove allsoftware from the StartUp Group, then restartWindows. Reinstall the printer driver.“General ProtectionFault”, “ExceptionOE”, “Spool32”, or“Illegal Operation”messages appear.Close all other applications, reboot Windowsand try printing again.“Fail To Print”, “Aprinter timeout erroroccurred.” messagesappear.These messages may appear during printing.Just keep waiting until the printer finishesprinting. If the message appears in ready modeor after printing has been completed, check theconnection and/or whether an error hasoccurred.Refer to the Microsoft Windows documentation that came with yourcomputer for further information on Windows error messages.PROBLEM POSSIBLECAUSE SOLUTION