Chapter 1 TroubleshootingVersion 2 2007.05.22FIP-1. 68 PCScan Time Out 017-988The 017-988 error occurs by the following causes.-No destination folder exists in the PC.-Black and white scanning was performed with JPEG specified as the image format.-There was no request from the PC within 30 seconds after [Scan to Application]was set via the printer menu.Checking the customer operationIs the customeroperating the printercorrectly?NoYesChecking the USBconnectionReconnect the PC and theprinter.Does the error stilloccur whenscanning?NoYesENDChecking the driversoftwareENDIs the scanner driver installed?Check the [Dell MFP Laser 3115cn scanner]icon in the [Scanners and Cameras] of the [Printersand Other Hardware] of the [Control Panel].Check the following items, before checking the driversoftware.-Connects the PC and the printer with the USB cable.-Enables the [Windows Image Acquisition (WIA)]of the [Service] in the [Administrative Tool]of the [Control Panel].NoYesInstall the driversoftware.A
