Solving printer problems• “Basic printer problems” on page 279• “Hardware and internal option problems” on page 281• “Paper feed problems” on page 285Basic printer problemsThe printer is not respondingAction Yes NoStep 1Make sure the printer is turned on.Is the printer turned on?Go to step 2. Turn on the printer.Step 2Check if the printer is in Sleep mode or Hibernate mode.Is the printer in Sleep mode or Hibernate mode?Press the Sleep buttonto wake the printerfrom Sleep mode orHibernate mode.Go to step 3.Step 3Check if one end of the power cord is plugged into the printer and theother to a properly grounded electrical outlet.Is the power cord plugged into the printer and a properly groundedelectrical outlet?Go to step 4. Plug one end of thepower cord into theprinter and the other toa properly groundedelectrical outlet.Step 4Check other electrical equipment plugged into the electrical outlet.Does other electrical equipment work?Unplug the otherelectrical equipment,and then turn on theprinter. If the printerdoes not work, thenreconnect the otherelectrical equipment.Go to step 5.Step 5Check if the cables connecting the printer and the computer are insertedin the correct ports.Are the cables inserted in the correct ports?Go to step 6. Make sure to match thefollowing:• The USB symbol onthe cable with theUSB symbol on theprinter• The appropriateEthernet cable withthe Ethernet portStep 6Make sure the electrical outlet is not turned off by a switch or breaker.Is the electrical outlet turned off by a switch or breaker?Turn on the switch orreset the breaker.Go to step 7.Troubleshooting 279
