Action Yes NoStep 2Check the cable and the ISP connection.a Use the correct cable, and then make sure it is securely connected tothe ISP.b Check if the ISP solution interface cable is securely connected into thereceptacle of the controller board.Note: The ISP solution interface cable and the receptacle on thecontroller board are color‑coded.Does the Internal Solutions Port operate correctly?The problem is solved. Contact technicalsupport.Tray problemsAction Yes NoStep 1a Pull out the tray, and then do one or more of the following:• Check for paper jams or misfeeds.• Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray.• If you are printing on custom‑size paper, then make sure that thepaper guides rest against the edges of the paper.• Make sure the paper is below the maximum paper fill indicator.• Make sure paper lies flat in the tray.b Check if the tray closes properly.Is the tray working?The problem is solved. Go to step 2.Step 2a Turn off the printer, then wait about 10 seconds, and then turn theprinter back on.b Resend the print job.Is the tray working?The problem is solved. Go to step 3.Step 3Check if the tray is installed and recognized by the printer.Print a menu settings page, and then check if the tray is listed in theInstalled Features list.Is the tray listed in the menu settings page?Go to step 4. Reinstall the tray. Formore information, seethe setupdocumentation thatcame with the tray.Troubleshooting 283
