Dell Dimension 2400 Series Owner's Manual

Also see for Dimension 2400 Series: Installation instructions Quick setup guide Quick setup guide User manual Installation guide

Contents

Solving Problems 21Hard drive problemsE-Mail, Modem, and Internet ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it isconnected to a digital telephone network.RUN CHECK DISK —Windows XP1 Click the Start button and click My Computer.2 Right-click Local Disk C:.3 Click Properties.4 Click the Tools tab.5 Under Error-checking, click Check Now.6 Click Scan for and attempt recovery of bad sectors.7 Click Start.CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your e-mailattachments:1 In Outlook Express, click Tools, click Options, and then click Security.2 Click Do not allow attachments to remove the checkmark.CHECK THE TELEPHONE LINE CONNECTION —CHECK THE TELEPHONE JACK —CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —USE A DIFFERENT TELEPHONE LINE —• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green labelor a connector-shaped icon next to it.)• Ensure that you hear a click when you insert the telephone line connector into the modem.• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surgeprotector, or line splitter, then bypass them and use the telephone to connect the modem directly to thetelephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.