Dell Dimension 2400 Series Owner's Manual

Also see for Dimension 2400 Series: Installation instructions Quick setup guide Quick setup guide User manual Installation guide

Contents

22 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mError MessagesCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.If the message is not listed, see the documentation for the operating system or the program thatwas running when the message appeared.RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then clickModem Helper. Follow the instructions on the screen to identify and resolve modem problems.(Modem Helper is not available on all computers.)VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware.3 Click Phone and Modem Options.4 Click the Modems tab.5 Click the COM port for your modem.6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem iscommunicating with Windows.If all commands receive responses, the modem is operating properly.ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an Internetprovider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmarknext to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internetservice provider.A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use thesecharacters in filenames.A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essentialfile. To remove and then reinstall the program:1 Click the Start button, click Control Panel, and then click Add or Remove Programs.2 Select the program you want to remove.3 Click the Change or Remove Program icon.4 See the program documentation for installation instructions.INSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD.