Dell Dimension 2400 Series Owner's Manual

Also see for Dimension 2400 Series: Installation instructions Quick setup guide Quick setup guide User manual Installation guide

Contents

30 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mScanner ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.2 Click View installed printers or fax printers.If the printer is listed, right-click the printer icon.3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the followingport(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s):setting is USB.REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshootinginformation.UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.RESTART THE COMPUTER AND TRY THE SCANNER AGAINCHECK THE CABLE CONNECTIONS —• See the scanner documentation for cable connection information.• Ensure that the scanner cables are securely connected to the scanner and the computer.VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.2 Click Scanners and Cameras.If your scanner is listed, Windows recognizes the scanner.REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.