support.dell.com Limited Warranty and Return Policy E-1A P P E N D I X ELimited Warranty andReturn PolicyThree-Year Limited Warranty (U.S. Only)Dell Computer Corporation (“Dell”) manufactures its hardware products from partsand components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will befree from defects in materials and workmanship. The limited warranty term is threeyears beginning on the date of invoice, as described in the following text.Damage due to shipping the products to you is covered under this limited warranty.Otherwise, this limited warranty does not cover damage due to external causes,including accident, abuse, misuse, problems with electrical power, servicing notauthorized by Dell, usage not in accordance with product instructions, failure to per-form required preventive maintenance, and problems caused by use of parts andcomponents not supplied by Dell.This limited warranty does not cover any items that are in one or more of the follow-ing categories: software; external devices (except as specifically noted); accessoriesor parts added to a Dell system after the system is shipped from Dell; accessories orparts added to a Dell system through Dell’s system integration department; accesso-ries or parts that are not installed in the Dell factory; or DellWare products. Monitors,keyboards, and mice that are Dell-branded or that are included on Dell’s standard pricelist are covered under this limited warranty; all other monitors, keyboards, and mice(including those sold through the DellWare program) are not covered. Batteries forportable computers are covered only during the initial one-year period of this limitedwarranty.Coverage During Year OneDuring the one-year period beginning on the invoice date, Dell will repair or replaceproducts covered under this limited warranty that are returned to Dell’s facility. Torequest warranty service, you must call Dell’s Customer Technical Support within thewarranty period. Refer to Chapter 5, “Getting Help,” or the section titled “ContactingDell” in your system Help to find the appropriate telephone number for obtainingcustomer assistance. If warranty service is required, Dell will issue a Return MaterialAuthorization Number. You must ship the products back to Dell in their original orequivalent packaging, prepay shipping charges, and insure the shipment or accept the
