5-4 Dell Inspiron 3800 Reference and Troubleshooting GuideAutomated Order-Status SystemYou can call this automated service to check on the status of any Dell products thatyou have ordered. A recording prompts you for the information needed to locate andreport on your order. For the telephone number to call, refer to “Dell ContactNumbers” found later in this chapter.Technical Support ServiceDell’s industry-leading hardware technical-support service is available 24 hours a day,seven days a week, to answer your questions about Dell hardware.Our technical support staff pride themselves on their track record: more than90 percent of all problems and questions are taken care of in just one toll-free call,usually in less than 10 minutes. When you call, our experts can refer to records kepton your Dell system to better understand your particular question. Our technicalsupport staff use computer-based diagnostics to provide fast, accurate answers toquestions.To contact Dell’s technical support service, first refer to the section titled “Before YouCall” and then call the number for your country as listed in “Dell Contact Numbers”found later in this chapter.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrectbilling, contact Dell Computer Corporation for customer assistance. Have your invoiceor packing slip handy when you call. For the telephone number to call, refer to “DellContact Numbers” found later in this chapter.Product InformationIf you need information about additional products available from Dell ComputerCorporation, or if you would like to place an order, visit Dell’s World Wide Web siteat http://www.dell.com/. For the telephone number to call to speak to a salesspecialist, refer to “Dell Contact Numbers” found later in this chapter.Returning Items for Warranty Repair orCreditPrepare all items being returned, whether for repair or credit, as follows:1. Call Dell to obtain an authorization number, and write it clearly and prominentlyon the outside of the box.For the telephone number to call, refer to “Dell Contact Numbers” found later inthis chapter.
