support.dell.com Getting Help 5-3• Electronic Support Servicemobile_support@us.dell.comapsupport@dell.com (for Asian/Pacific countries only)support.euro.dell.com (for Europe only)• Electronic Quote Servicesales@dell.comapmarketing@dell.com (for Asian/Pacific countries only)• Electronic Information Serviceinfo@dell.comAutoTech ServiceDell’s automated technical support service—AutoTech—provides recorded answersto the questions most frequently asked by Dell customers.When you call AutoTech, you use your touch-tone telephone to select the subjectsthat correspond to your questions. You can even interrupt an AutoTech session andcontinue the session later. The code number that the AutoTech service gives youallows you to continue your session where you ended it.The AutoTech service is available 24 hours a day, seven days a week. You can alsoaccess this service through the technical support service. For the telephone numberto call, refer to “Dell Contact Numbers” found later in this chapter.TechFax ServiceDell takes full advantage of fax technology to serve you better. Twenty-four hours aday, seven days a week, you can call the Dell TechFax line toll-free for all kinds oftechnical information.Using a touch-tone phone, you can select from a full directory of topics. The technicalinformation you request is sent within minutes to the fax number you designate. Forthe TechFax telephone number to call, refer to “Dell Contact Numbers” found later inthis chapter.TechConnect BBSUse your modem to access Dell’s TechConnect bulletin board service (BBS) 24 hoursa day, seven days a week. The service is menu-driven and fully interactive. The proto-col parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit.
