Contents 53 Solving Problems . . . . . . . . . . . . . . . . . . 51Troubleshooting Tips . . . . . . . . . . . . . . . . . . 51Battery Problems . . . . . . . . . . . . . . . . . . . . 51Drive Problems . . . . . . . . . . . . . . . . . . . . . 52CD and DVD drive problems . . . . . . . . . . . . 53Hard drive problems . . . . . . . . . . . . . . . . 54E-Mail, Modem, and Internet Problems . . . . . . . . 54Error Messages . . . . . . . . . . . . . . . . . . . . . 56Keyboard Problems . . . . . . . . . . . . . . . . . . . 58Lockups and Software Problems . . . . . . . . . . . . 58The computer does not start up . . . . . . . . . . 58The computer stops responding . . . . . . . . . . 59A program stops responding . . . . . . . . . . . . 59A program crashes repeatedly . . . . . . . . . . 59A program is designed for an earlierMicrosoft® Windows® operating system . . . . . 60A solid blue screen appears . . . . . . . . . . . . 60Other software problems . . . . . . . . . . . . . 61Media Card Reader Problems . . . . . . . . . . . . . . 62Memory Problems . . . . . . . . . . . . . . . . . . . . 63Mouse Problems . . . . . . . . . . . . . . . . . . . . 64Network Problems . . . . . . . . . . . . . . . . . . . 65Power Problems . . . . . . . . . . . . . . . . . . . . . 66Printer Problems . . . . . . . . . . . . . . . . . . . . 67Scanner Problems . . . . . . . . . . . . . . . . . . . . 69
