Solving Problems 69Scanner ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.NOTE: If you need technical assistance for your scanner, contact the scanner’smanufacturer.CH E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation forsetup and troubleshooting information.UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a lockingtab or button.RE S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I NCH E C K T H E C A B L E C O N N E C T I O N S —• See the scanner documentation for cable connection information.• Ensure that the scanner cables are securely connected to the scanner and thecomputer.VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y MI C R O S O F T WI N D O W S —Windows XP:1 Click Start, click Control Panel, and then click Printers and Other Hardware.2 Click Scanners and Cameras.If your scanner is listed, Windows recognizes the scanner.Windows Vista:1 Click Start , click Control Panel, and then click Hardware and Sound.2 Click Scanners and Cameras.If your scanner is listed, Windows recognizes the scanner.RE I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation forinstructions.
