Troubleshooting Tools 91Using Dell PC Restore and Dell Factory Image RestoreNOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletesall data on the hard drive and removes any programs or drivers installed after youreceived your computer. If possible, back up the data before using these options.Use PC Restore or Dell Factory Image Restore only if System Restore did not resolveyour operating system problem.NOTE: Dell PC Restore by Symantec and Dell Factory Image Restore may not beavailable in certain countries or on certain computers.Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (WindowsVista) only as the last method to restore your operating system. These optionsrestore your hard drive to the operating state it was in when you purchasedthe computer. Any programs or files added since you received yourcomputer—including data files—are permanently deleted from the harddrive. Data files include documents, spreadsheets, e-mail messages, digitalphotos, music files, and so on. If possible, back up all data before usingPC Restore and Dell Factory Image Restore.Windows XP: Dell PC Restore1 Turn on the computer.During the boot process, a blue bar with www.dell.com appears at the topof the screen.2 Immediately upon seeing the blue bar, press .If you do not press in time, let the computer finishstarting, and then restart the computer again.NOTICE: If you do not want to proceed with PC Restore, click Reboot in thefollowing step.3 On the next screen that appears, click Restore.4 On the next screen, click Confirm.The restore process takes approximately 6–10 minutes to complete.5 When prompted, click Finish to reboot the computer.NOTE: Do not manually shut down the computer. Click Finish and let thecomputer completely reboot.
