56 Solving ProblemsError MessagesIf the message is not listed, see the documentation for the operating systemor the program that was running when the message appeared.VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H WI N D O W S —Windows XP:1 Click Startp Control Panelp Printers and Other Hardwarep Phone and ModemOptionsp Modems.2 Click the COM port for your modemp Propertiesp Diagnosticsp Query Modemto verify that the modem is communicating with Windows.Windows Vista:1 Click Start and click Control Panel.2 Click Hardware and Sound.3 Click Phone and Modem Options and click the Modems tab.4 Click the COM port for your modem.5 Click Properties, click the Diagnostics tab, and then click Query Modem to verifythat the modem is communicating with Windows.If all commands receive responses, the modem is operating properly.EN S U R E T H A T Y O U A R E C O N N E C T E D T O T H E IN T E R N E T — Ensure that you havesubscribed to an Internet provider. With the Windows Mail e-mail program open,click File. If Work Offline has a checkmark next to it, click the checkmark toremove it and connect to the Internet. For help, contact your Internet service provider.A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “< > | — Do not use these characters in filenames.
