154 Appendixw w w . d e l l . c o m | s u p p o r t . d e l l . c o m One-Year End-User Manufacturer Guarantee (Latin America and theCaribbean Only)GuaranteeDell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that itsbranded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor inLatin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normaluse, for a period of one year from the original purchase date. Products for which proper claims are made will, atDell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Delluses new and reconditioned parts made by various manufacturers in performing repairs and building replacementproducts.ExclusionsThis Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wearand tear.Making a ClaimClaims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guaranteeperiod. The end user must always supply proof of purchase, indicating name and address of the seller, date ofpurchase, model and serial number, name and address of the customer, and details of symptoms and configurationat the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guaranteeclaim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insuranceto and from Dell’s repair/replacement center. The end user must ensure that the defective product is available forcollection properly packed in original or equally protective packaging together with the details listed above and thereturn number provided to the end user by Dell.Limitation and Statutory RightsDell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guaranteeis given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence ofapplicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of itsaffiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirector consequential loss arising from negligence, breach of contract, or howsoever.This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rightsresulting from other contracts concluded by the end user with Dell and/or any other seller.Dell World Trade LPOne Dell Way, Round Rock, TX 78682, USADell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)Avenida Industrial Belgraf, 40092990-000 - Eldorado do Sul – RS - BrasilDell Computer de Chile LtdaCoyancura 2283, Piso 3- Of.302,Providencia, Santiago - Chile1H018bk3.book Page 154 Monday, October 14, 2002 2:26 PM