S olv ing Pr oble m s 89General Program ProblemsA program crashesHINT: Software usuallyincludes installationinstructions in itsdocumentation or on afloppy disk or CD.A program stops respondingA solid blue screen appearsError messages appearS E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturersmaintain websites with information that may help you solve the problem. Ensurethat you properly installed and configured the program. Reinstall the program ifnecessary.E N D T H E P R O G R A M1 Simultaneously press .2 Click the Applications tab, and then select the program that is no longerresponding.3 Click the End Task button.T U R N T H E C O M P U T E R O F F — If the computer does not respond to akeystroke or a proper shutdown (see page 42), press the power button until thecomputer turns off. Press the power button again to restart the computer. Thesolid blue screen appears because you were not able to perform a properWindows® shutdown. ScanDisk automatically runs during the start-up process.Follow the instructions on the screen.R E V I E W "E R R O R M E S S A G E S " — Look up the message and take theappropriate action. See page 87 and the software documentation.1H018bk3.book Page 89 Monday, October 14, 2002 2:26 PM
