S olv ing Pr oble m s 79Modem and Internet ConnectionProblemsNOTICE: Connect the modem to an analog telephone wall jack only.Connecting the modem to a digital telephone network damages the modem.NOTICE: Modem and network connectors look similar. Do not plug atelephone line into the network connector.HINT: If you can connectto your Internet serviceprovider (ISP), yourmodem is functioningproperly. If you are surethat your modem isworking properly and youstill experience problems,contact your ISP.V E R I F Y T H A T W I N D O W S ® R E C O G N I Z E S T H E P R I N T E R1 Click the Start button.2 Click Control Panel.3 Click Printers and Other Hardware.4 Click View installed printers or fax printers. If the printer model is listed,right-click the printer icon.5 Click Properties, and then click the Ports tab. Ensure that the Print to thefollowing port(s): setting is LPT1 (Printer Port).R E I N S T A L L T H E P R I N T E R D R I V E R — See "Reinstalling Drivers" on page 93.C H E C K T H E T E L E P H O N E W A L L J A C K — Disconnect the telephone linefrom the modem and connect it to a telephone. Listen for a dial tone. Ensurethat you have touchtone telephone service. Try connecting the modem to adifferent telephone wall jack.Slow connection speeds can be caused by telephone noise as well as by telephoneline or network conditions. Contact your telephone company or networkadministrator for more information.C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K —If you have other telephone devices sharing the line, such as an answeringmachine, fax machine, surge protector, or line splitter, then bypass them and usethe telephone line to connect the modem directly to the telephone wall jack.C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected tothe modem.1H018bk3.book Page 79 Monday, October 14, 2002 2:26 PM
