84 Solv ing Pr oble m sw w w . d e l l . c o m | s u p p o r t . d e l l . c o mIf you cannot play a CD, CD-RW, or DVDHINT: Because ofdifferent worldwide filetypes, not all DVD titleswork in all DVD drives.High-speed CD drive vibration is normal and may cause noise. This noisedoes not indicate a defect with the drive or the CD.R E I N S T A L L T H E D R I V E1 Save and close any open files, exit any open programs, and shut down thecomputer.2 If the drive is installed in the module bay, remove the drive. See "About theModule Bay" on page 42 for instructions.If the drive is a fixed drive, review "Check the Drive for Errors" on page 86.3 Reinstall the drive.4 Turn on the computer.C L E A N T H E D R I V E — See "Cleaning Your Computer" in the Tell Me Howhelp file for instructions. To access the help file, see page 72.E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Startbutton and click My Computer. If the drive is not listed, perform a full scan withyour antivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive. Insert a bootable disk and restartthe computer. Verify that the light is blinking, indicating normal operation.T R Y A N O T H E R D I S C — Insert another disc to eliminate the possibility thatthe original disc is defective.A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speakericon in the lower-right corner of your screen. Ensure that the volume is turned upand that the sound is not muted.I D E N T I F Y T H E D I S C T H A T I S N O T P L A Y I N G — If you have one CD,CD-RW, or DVD in the fixed optical drive device and one in the module baydevice:1 Click the Start button and click My Computer.2 Double-click the drive letter of the device that you are verifying.1H018bk3.book Page 84 Monday, October 14, 2002 2:26 PM
