2.Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messagesreported by the Dell Diagnostics.3.Include any accessories that belong with the item(s) being returned (power cables, software floppydisks, guides, and so on) if the return is for credit.4.Pack the equipment to be returned in the original (or equivalent) packing materials.5.You are responsible for paying shipping expenses. You are also responsible for insuring any productreturned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages arenot accepted.Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock andreturned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-supporttelephone system direct your call more efficiently.Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell fortechnical assistance and call from a telephone at or near the computer. You may be asked to type somecommands at the keyboard, relay detailed information during operations, or try other troubleshooting stepspossible only at the computer itself. Ensure that the computer documentation is available.CAUTION: Before working inside your computer, read the safety instructions in yourSystem Information Guide.Diagnostics ChecklistName:Date:Address:Phone number:Service tag (bar code on the back of the computer):Express Service Code:Return Material Authorization Number (if provided by Dell support technician):Operating system and version:Devices:Expansion cards:Are you connected to a network? Yes No
