Dell OptiPlex 9010 Owner's Manual

Also see for OPTIPLEX 9010 ALL-IN-ONE: Owner's manual Owner's manual Owner's manual Owner's manual Owner's manual

Contents

4DiagnosticsIf you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technicalassistance. The purpose of running diagnostics is to test your computer's hardware without requiring additionalequipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use thediagnostics results to help you solve the problem.NOTE: Before proceeding download and install the latest BIOS version from support.dell.comEnhanced Pre-Boot System Assessment (ePSA) DiagnosticsThe ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA isembedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set ofoptions for particular devices or device groups allowing you to:• Run tests automatically or in an interactive mode• Repeat tests• Display or save test results• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)• View status messages that inform you if tests are completed successfully• View error messages that inform you of problems encountered during testingCAUTION: Use the system diagnostics to test only your computer. Using this program with other computers maycause invalid results or error messages.NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at thecomputer terminal when the diagnostic tests are performed.1. Power-on the computer.2. As the computer boots, press the key as the Dell logo appears.3. On the boot menu screen, select the Diagnostics option.The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the computer. Thediagnostics starts running the tests on all the detected devices.4. If you wish to run a diagnostic test on a specific device, press and click Yes to stop the diagnostic test.5. Select the device from the left pane and click Run Tests.6. If there are any issues, error codes are displayed.Note the error code and contact Dell.Power Supply Built in Self-TestThis computer comes equipped with a power supply built in self-test (BIST) that helps in troubleshooting.All power supply units include a self-test ability in an isolation mode. A test button and LED are on the top of the unitwhere the power connector is located.67