Dell OptiPlex E1 Troubleshooting Manual

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Contents

Dell OptiPlex E1 Troubleshooting Manual Manual pdf 67 page image

Checking Inside Your Computer 6-510. Correct the system board’s configuration jumpersettings.Is the problem resolved?Yes. You have fixed the problem.No. Go to step 11.11. Remove all expansion cards except the hard-diskdrive controller card (if one is installed).See your system documentation for instructions.12. Replace the computer cover, reconnect the systemto AC power, and turn it on.13. Enter the System Setup program, and update thesystem configuration information.14. Insert the Dell Diagnostics Diskette into drive A,reboot the system, and run the RAM Test Groupin the Dell Diagnostics. (See Chapter 4, “Runningthe Dell Diagnostics.”)Do the tests complete successfully?Yes. Go to step 15.No. See Chapter 7, “Getting Help,” for informationon obtaining technical assistance.15. Turn off the system, disconnect it from AC power,and remove the computer cover.16. Reinstall one of the expansion cards you removedin step 11, and repeat steps 12 and 13.17. Insert the Dell Diagnostics Diskette into drive A,and reboot the system. Run the RAM Test Groupin the Dell Diagnostics.Do the tests complete successfully?Yes. Go to step 18.No. See Chapter 7, “Getting Help,” for informationon obtaining technical assistance.18. Remove the Dell Diagnostics Diskette fromdrive A. Repeat steps 15, 16, and 17 for each ofthe remaining expansion cards that you removedin step 11.Have you reinstalled all of the expansion cards with-out encountering a test failure?Yes. You have fixed the problem.No. See Chapter 7, “Getting Help,” for informationon obtaining technical assistance.Troubleshooting System MemoryA computer memory problem can be a faulty single in-line memory module (SIMM), an improperly configuredor faulty memory expansion card (if one is installed), or afaulty system board. If a random-access memory (RAM)error message appears, the computer probably has amemory problem.When you turn on or reboot the system, the Caps Lockand Scroll Lock indicators on the keyboard should flashmomentarily and then turn off. If the Num Lock categoryin the System Setup program is set to On, the Num Lockindicator should flash momentarily and then remain on;otherwise, it should turn off. Abnormal operation of theseindicators can result from a defective SIMM in socket A.Follow these steps to troubleshoot system memory:1. Turn on the system, including any attachedperipherals.Does an error message appear indicating invalid sys-tem configuration information after the memorycount completes?Yes. Go to step 2.No. Go to step 8.2. Enter the System Setup program to check theTotal Memory or System Memory category.Does the amount of memory installed match theTotal Memory or System Memory setting?Yes. Go to step 8.No. Go to step 3.