Dell OptiPlex E1 Troubleshooting Manual

Also see for OptiPlex E1: Documentation update Service manual Reference and installation guide Service manual Reference and installation guide

Contents

Dell OptiPlex E1 Troubleshooting Manual Manual pdf 70 page image

6-8 Diagnostics and Troubleshooting GuideNo. See Chapter 7, “Getting Help,” for instructionson obtaining technical assistance.15. Remove the video expansion card, and repeatsteps 11 and 12.Do the tests complete successfully?Yes. The video expansion card is faulty. See Chapter7, “Getting Help,” for instructions on obtaining tech-nical assistance.No. See Chapter 7, “Getting Help,” for instructionson obtaining technical assistance.Troubleshooting the SystemBoardA system board problem can result from a defectivesystem board component, a faulty power supply, or adefective component connected to the system board. If anerror message indicates a system board problem, followthese steps to find the problem:1. Turn off the system, including any attachedperipherals, and disconnect all the AC powercables from their power sources. Also, disconnectany telephone or telecommunication lines fromthe computer.2. Remove the computer cover.3. Remove all expansion cards except the hard-diskdrive controller card and the video expansioncard (if they are installed).4. Replace the computer cover, reconnect the systemto AC power, and turn it on.5. Enter the System Setup program, and update thesystem configuration information.6. Insert the Dell Diagnostics Diskette into drive A,and reboot the system. Run the System Set TestGroup in the Dell Diagnostics. (See Chapter 4,“Running the Dell Diagnostics.”)Do the tests complete successfully?Yes. Go to step 7.No. Go to step 12.7. Remove the Dell Diagnostics Diskette from driveA , turn off the system, disconnect it from ACpower, and remove the computer cover.8. Reinstall one of the expansion cards you removedin step 3, and repeat steps 4 and 5.See your system documentation for instructions.9. Insert the Dell Diagnostics Diskette into drive A,and reboot the system. Run the System Set TestGroup again.Do the tests complete successfully?Yes. Go to step 10.No. Go to step 12.10. Turn off the system, disconnect it from AC power,and remove the computer cover.11. Repeat steps 7, 8, and 9 for each of the remainingexpansion cards you removed in step 3.Have you reinstalled all of the expansion cards with-out encountering a test failure?Yes. Go to step 12.No. Your expansion card is faulty. See Chapter 7,“Getting Help,” for instructions on obtaining techni-cal assistance.12. Disconnect the keyboard and reboot the system.Does the system boot successfully?Yes. Go to step 13.No. Go to step 14.CAUTION: See “Protecting Against Electro-static Discharge” in the safety instructions atthe front of this guide.