Dell OptiPlex E1 Troubleshooting Manual

Also see for OptiPlex E1: Documentation update Service manual Reference and installation guide Service manual Reference and installation guide

Contents

Dell OptiPlex E1 Troubleshooting Manual Manual pdf 71 page image

Checking Inside Your Computer 6-913. Swap the keyboard with a comparable workingkeyboard, and run the System Set Test Groupagain.Do the tests complete successfully?Yes. You have fixed the problem.No. Go to step 14.14. See Chapter 7, “Getting Help,” for instructionson obtaining technical assistance.Troubleshooting the Diskette/Tape Drive SubsystemIf the monitor displays a system error message indicatinga diskette drive problem during execution of either theboot routine or the Dell Diagnostics, the problem may becaused by any of the following conditions:• The system configuration settings do not match thephysical diskette/tape drive subsystemconfiguration.• The diskette/tape drive cables are not properly con-nected or are faulty.• An expansion card is interfering with proper driveoperations.• A diskette drive may be improperly configured.• The diskette drive or tape drive is faulty.• The computer’s power supply is not providing suffi-cient power for the drives.• The computer’s diskette/tape drive logic is faulty.In any computer that has multiple drives, a problem withone drive can affect the entire subsystem. Therefore, thetroubleshooting procedures for the diskette/tape drivesubsystem are divided into the following subsections:• “Checking the Diskette/Tape Drive Subsystem”• “Troubleshooting a Diskette-Drive Subsystem”• “Troubleshooting a Non-SCSI Internal Tape Drive”• “Troubleshooting a SCSI Tape Drive”Before you begin the troubleshooting procedures, com-plete steps 1 and 2 in the next subsection, “Checking theDiskette/Tape Drive Subsystem,” to verify that the sys-tem configuration information is correct for the installeddiskette drive(s).If, after completing these steps, the system boots cor-rectly and the monitor no longer displays a system errormessage, the problem is resolved. If you continue tohave problems, however, proceed with the appropriatediskette/tape drive subsystem troubleshooting procedure.Checking the Diskette/Tape DriveSubsystemTo verify that the diskette/tape drive subsystem is operat-ing properly, follow these steps:1. Enter the System Setup program, and verify thatthe system is configured correctly for the DisketteDrive A and Diskette Drive B categories.See your system documentation for instructions.2. If the system configuration settings are incorrect,make the necessary corrections in the SystemSetup program, and then reboot the system.3. Insert the Dell Diagnostics Diskette into drive A,reboot the system, and run the Diskette DrivesTest Group in the Dell Diagnostics to see whetherthe diskette/tape drive subsystem now workscorrectly.See Chapter 4, “Running the Dell Diagnostics,” formore information.Do the tests complete successfully?Yes. Continue with the next step in the procedureyou were performing.No. See Chapter 7, “Getting Help,” for instructionson obtaining technical assistance.Troubleshooting a Diskette-DriveSubsystemIf you receive a system error message indicating a dis-kette drive problem, insert the Dell Diagnostics Disketteinto drive A, and reboot the system by turning the com-puter off, allowing the hard-disk drive(s) to spin down,and turning the computer on again.NOTE: You must leave the Dell Diagnostics Diskette indrive A throughout this entire procedure except for stepsthat specifically require you to remove it.