7-2 Diagnostics and Troubleshooting GuideIf you did not convert your service tag number to anexpress service code the first time you turned on thesystem, do it before you call Dell for technical assis-tance. Find the Express Service Code icon in theDell Accessories folder or program group. Double-click the icon and follow the directions.NOTE: Dell’s Express Service may not be availablein all countries.For instructions on using the technical support ser-vice, see “Technical Support Service” and “BeforeYou Call” found later in this chapter.Help ToolsDell provides a number of tools to assist you. Table 7-1lists subjects you may want information about, tasks youmay want to perform, and the tool(s) you can use forhelp. Each tool is described later in this section.Frequently Asked Questions Cards Dell anticipates some of your questions by providing twoinformation cards with certain Dell systems. One card isTable 7-1. Help ToolsSubject or Task ToolBIOS revisions TechConnect BBSFrequently asked questions Frequently Asked Questions cards, Dell Q&A, AutoTechserviceInformation about Dell, its products, and its serviceand support policiesTechFax service, TechConnect BBS, World Wide Web onthe InternetInstallation instructions System documentation, technical support service, AutoTechserviceInterrupt maps TechFax serviceOrdering parts Technical support service, TechConnect BBSSoftware update information TechFax serviceSystem board layouts TechFax service, system documentationTechnical notes on system compatibility and revisions TechFax serviceTechnical training class information TechFax serviceTechnical specifications TechFax service, system documentationTroubleshooting, step-by-step instructions System documentation, Dell Diagnostics program, Auto-Tech serviceUnresolved problems requiring assistance from a DelltechnicianTechnical support service, TechConnect BBSNOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes theIndex.
