130 Getting HelpReturning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write itclearly and prominently on the outside of the box.For the telephone number to call for your region, see "Contacting Dell" onpage 132.2 Include a copy of the invoice and a letter describing the reason for the return.3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" onpage 131), indicating the tests that you have run and any error messagesreported by the Dell Diagnostics (see "Dell Diagnostics" on page 75).4 Include any accessories that belong with the item(s) being returned (powercables, software floppy disks, guides, and so on) if the return is for credit.5 Pack the equipment to be returned in the original (or equivalent)packing materials.You are responsible for paying shipping expenses. You are also responsible forinsuring any product returned, and you assume the risk of loss duringshipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the preceding requirements will be refused atDell’s receiving dock and returned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’sautomated-support telephone system direct your call more efficiently. You may alsobe asked for your Service Tag (located on the back or bottom of your computer).Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"on page 131). If possible, turn on your computer before you call Dell forassistance and call from a telephone at or near the computer. You may beasked to type some commands at the keyboard, relay detailed informationduring operations, or try other troubleshooting steps possible only at thecomputer itself. Ensure that the computer documentation is available.CAUTION: Before working inside your computer, follow the safety instructions inyour Product Information Guide.
