152 Troubleshooting Your Systemsupport team. Damage due to servicing that is not authorized by Dell is not coveredby your warranty. Read and follow the safety instructions that came with theproduct.1 If applicable, remove the bezel. See "Removing the Front Bezel."2 Try using a different DVD.3 Ensure that the device drivers for the optical drive are installed and areconfigured correctly4 Enter the System Setup program and ensure that the integrated SATAcontroller and the drive’s SATA port are enabled. See "Using the SystemSetup Program and UEFI Boot Manager."5 Run the appropriate online diagnostic test. See "Running the SystemDiagnostics."6 Turn off the system and attached peripherals, and disconnect the systemfrom the electrical outlet.7 Open the system. See "Opening the System."8 Ensure that the interface/power cable is securely connected to the opticaldrive and to the system board.9 Ensure that the power cable is properly connected to the drive.10 Close the system. See "Closing the System."11 Reconnect the system to the electrical outlet, and turn on the system andattached peripherals.If the problem is not resolved, see "Getting Help."Troubleshooting Hard DrivesCAUTION: Many repairs may only be done by a certified service technician. Youshould only perform troubleshooting and simple repairs as authorized in yourproduct documentation, or as directed by the online or telephone service andsupport team. Damage due to servicing that is not authorized by Dell is not coveredby your warranty. Read and follow the safety instructions that came with theproduct.CAUTION: This troubleshooting procedure can destroy data stored on the harddrive. Before you proceed, back up all files on the hard drive.1 Run the appropriate online diagnostic test. See "Running the SystemDiagnostics."
