Troubleshooting Your System 1552 Ensure that the device drivers for the tape drive are installed and areconfigured correctly. See your tape drive documentation for moreinformation about device drivers.3 Reinstall the tape-backup software as instructed in the tape-backupsoftware documentation.4 Ensure that the tape drive’s interface cable is fully connected to the tapedrive and the external port on the controller card.5 Run the appropriate online diagnostics tests. See "Running the SystemDiagnostics."6 Turn off the system and attached peripherals, and disconnect the systemfrom the electrical outlet.CAUTION: Many repairs may only be done by a certified service technician. Youshould only perform troubleshooting and simple repairs as authorized in yourproduct documentation, or as directed by the online or telephone service andsupport team. Damage due to servicing that is not authorized by Dell is not coveredby your warranty. Read and follow the safety instructions that came with theproduct.7 Open the system. See "Opening the System."8 Reseat the controller card in the expansion card slot.9 Close the system. See "Closing the System."10 Reconnect the system to the electrical outlet, and turn on the system,including attached peripherals.If the problem is not resolved, see the documentation for the tape drive foradditional troubleshooting instructions.If you cannot resolve the problem, see "Getting Help."Troubleshooting Expansion CardsCAUTION: Many repairs may only be done by a certified service technician. Youshould only perform troubleshooting and simple repairs as authorized in yourproduct documentation, or as directed by the online or telephone service andsupport team. Damage due to servicing that is not authorized by Dell is not coveredby your warranty. Read and follow the safety instructions that came with theproduct.
