3. If the problem is resolved, restart the system, enter the System Setup, and check if the non-functioning USB ports are enabled.Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved(older operating systems may not support USB 3.0).4. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic orStandard OS Use.5. Replace the keyboard/mouse with a working keyboard/mouse.If the problem is not resolved, proceed to the next step to begin troubleshooting other USB devicesattached to the system.6. Power down all attached USB devices and disconnect them from the system.7. Restart the system and, if your keyboard is functioning, enter the System Setup.8. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options.9. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.If your keyboard is not functioning, you can also use remote access.10. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore theBIOS to the default settings.11. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic orStandard OS Use.12. Reconnect and power on each USB device one at a time.13. If a USB device causes the same problem, power down the device, replace the USB cable with aknown good cable, and power up the device.Next stepsIf all troubleshooting fails, see Getting Help.Troubleshooting iDRAC Direct (USB XML configuration)For information on USB storage device and server configuration, see the Integrated Dell Remote AccessController User's Guide at dell.com/esmanuals.Steps1. Ensure your USB storage device is connect to the front USB Management Port, identified byicon.2. Ensure your USB storage device is configured with an NTFS or a FAT32 file system with only onepartition.3. Verify that the USB storage device is configured correctly. For more information on configuring theUSB storage device, see the Integrated Dell Remote Access Controller User's Guide at dell.com/esmanuals.4. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic oriDRAC Direct Only.5. Make sure the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled onlywhen the server has default credential settings.6. Remove and re-insert the USB storage device.7. If import operation does not work, try with a different USB storage device.Next stepsIf all troubleshooting fails, see Getting help.153
