246 Troubleshooting: Your Storage Array Software5 Make sure that the controller firmware is compatible with MDSM on yourmanagement station. If the controller firmware was upgraded, the MDSMmight not have access to the storage array. A new version of MDSM mightbe needed to manage the storage array with the new version of thecontroller firmware.If this problem exists, see the Dell support website at support.dell.com.6 Look to see if there is too much network traffic to one or more controllers.This problem corrects itself because the MDSM tries to re-establishcommunication with the controllers in the storage array at regular times. Ifthe storage array was unresponsive and a subsequent try to connect to thestorage array succeeds, the storage array becomes responsive.7 For an out-of-band storage array, look to see if management operations aretaking place on the storage array from other storage management stations.The type of management operations being done and the number ofmanagement sessions taking place together establish the number ofTCP/IP connections made to a controller. When the maximum number ofTCP/IP connections have been made, the controller stops responding.This problem corrects itself because after some TCP/IP connectionscomplete, the controller then becomes responsive to other connectiontries.8 If the storage array is still unresponsive, problems might exist with thecontrollers.If these problems exist, see the Dell support website at support.dell.com.Starting or Restarting the Host Context AgentSoftwareThe host context agent software module is the software component thatresides on the server or management station that communicates with theMD3200i series storage arrays. The SMagent software automatically startsafter you reboot the host.WindowsTo restart the SMagent software in Windows:1 Click Start Settings Control Pane Administrative Tools Services.
