120 TroubleshootingCH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstallthe program.A program is designed for an earlier Windows operating systemRU N T H E PR O G R A M C O M P A T I B I L I T Y WI Z A R D —Windows XP:The Program Compatibility Wizard configures a program so that it runs in anenvironment similar to non-XP operating system environments.1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.2 Follow the instructions on the screen.Windows Vista:The Program Compatibility Wizard configures a program so that it runs in anenvironment similar to non-Windows Vista operating system environments.1 Click Start → Control Panel→ Programs→ Use an older program with thisversion of Windows.2 In the welcome screen, click Next.3 Follow the instructions on the screen.A solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing akey on your keyboard or moving your mouse, press and hold the power buttonfor at least 8 to 10 seconds (until the computer turns off), and then restartyour computer.Other software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R EM A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on yourcomputer.• Ensure that your computer meets the minimum hardware requirements needed torun the software. See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.
