Troubleshooting 125Scanner ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.NOTE: If you need technical assistance for your scanner, contact the scanner’smanufacturer.CH E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setupand troubleshooting information.UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked (if the scanner has alocking tab or button).RE S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I NCH E C K T H E C A B L E C O N N E C T I O N S —• See the scanner documentation for information on cable connections.• Ensure that the scanner cables are securely connected to the scanner and thecomputer.VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y MI C R O S O F T WI N D O W S —Windows XP:1 Click Start→ Control Panel→ Printers and Other Hardware→ Scanners andCameras.2 If your scanner is listed, Windows recognizes the scanner.Windows Vista:1 Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras.2 If the scanner is listed, Windows recognizes the scanner.RE I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation forinstructions.Sound and Speaker ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.No sound from speakersNOTE: The volume control in MP3 and other media players may override theWindows volume setting. Always check to ensure that the volume on the mediaplayer(s) has not been turned down or off.
