Contents 7Starting the Dell Diagnostics From YourHard Drive . . . . . . . . . . . . . . . . . . . . . 108Dell Diagnostics Main Menu . . . . . . . . . . . . 11011 Troubleshooting . . . . . . . . . . . . . . . . . . 113Battery Problems . . . . . . . . . . . . . . . . . . . . 113Drive Problems . . . . . . . . . . . . . . . . . . . . . 113Optical drive problems . . . . . . . . . . . . . . . . . 114Problems writing to an optical drive . . . . . . . . . . 114E-Mail, Modem, and Internet Problems . . . . . . . . 115Error Messages . . . . . . . . . . . . . . . . . . . . . 117IEEE 1394 Device Problems . . . . . . . . . . . . . . . 118Keyboard Problems . . . . . . . . . . . . . . . . . . . 118Lockups and Software Problems . . . . . . . . . . . . 119The computer does not start up . . . . . . . . . . 119The computer stops responding . . . . . . . . . . 119A program stops responding . . . . . . . . . . . . 119A program crashes repeatedly . . . . . . . . . . 119A program is designed for an earlierWindows operating system . . . . . . . . . . . . 120A solid blue screen appears . . . . . . . . . . . . 120Other software problems . . . . . . . . . . . . . 120Memory Problems . . . . . . . . . . . . . . . . . . . . 121Mouse Problems . . . . . . . . . . . . . . . . . . . . 121Network Problems . . . . . . . . . . . . . . . . . . . 122
