Getting Help 263Getting HelpObtaining AssistanceCAUTION: If you need to remove the computer cover, first disconnect thecomputer power and modem cables from all electrical outlets.If you experience a problem with your computer, you can complete thefollowing steps to diagnose and troubleshoot the problem:1 See "Troubleshooting" on page 113 for information and procedures thatpertain to the problem your computer is experiencing.2 See "Dell Diagnostics" on page 107 for procedures on how to run DellDiagnostics.3 Fill out the "Diagnostics Checklist" on page 268.4 Use Dell's extensive suite of online services available at Dell Support(support.dell.com) for help with installation and troubleshootingprocedures. See "Online Services" on page 264 for a more extensive list ofDell Support online.5 If the preceding steps have not resolved the problem, see "ContactingDell" on page 269.NOTE: Call Dell Support from a telephone near or at the computer so that thesupport staff can assist you with any necessary procedures.NOTE: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter your ExpressService Code to route the call directly to the proper support personnel. If you donot have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.For instructions on using the Dell Support, see "Technical Support andCustomer Service" on page 264.
